Refund policy

Return and Refund Policy

Made-to-Order Products

All products are made to order specifically for each customer. Because production begins specifically for your order, I do not accept returns or exchanges for change of mind, ordering the wrong size, selecting the wrong format or product, or other buyer-related ordering errors.

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact me within 30 days of receiving your order.

To help resolve the issue, please include your order number, a description of the problem, and clear photos showing the item and the damage, defect, or error.

Once the issue has been reviewed, I will work with you to arrange an appropriate replacement or refund when applicable.

Lost Packages

If your order has not arrived by the expected delivery date, please check your tracking information and confirm that the shipping address provided at checkout was correct.

If you believe your package has been lost in transit, please contact me as soon as possible with your order number so the shipment can be investigated.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order cannot be delivered or is returned because an incorrect or incomplete address was provided, additional shipping or replacement costs may apply.

Cancellations and Order Changes

If you need to cancel or change your order, please contact me as soon as possible. Because orders can enter production shortly after being placed, cancellations and changes cannot be guaranteed once production has begun.

Color and Appearance

I do my best to accurately represent each artwork and product. However, colors may vary slightly between your screen and the finished product due to differences in displays, printing methods, inks, and materials. Minor variations in color or appearance are not considered defects.

Refunds

Refunds may be issued when an eligible damaged, defective, incorrect, or lost order cannot otherwise be resolved.

If a refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

European Union Orders

If your order is shipped to a country where applicable consumer protection laws provide additional cancellation, return, refund, or warranty rights, those statutory rights are not affected by this policy.

Questions

If you have any questions or experience a problem with your order, please contact me at sethhale2200@gmail.com and include your order number when applicable.