Returns & Damaged Orders

MADE-TO-ORDER PRODUCTS

Every item is produced specifically for you after your order is placed. Because of this, I don’t accept returns or exchanges for changing your mind, ordering the wrong size, or selecting the wrong product or format.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If your order arrives damaged, defective, misprinted, or incorrect, please contact me within 30 days of delivery.

Include your order number, a description of the issue, and clear photos showing the product and damage or defect. Once the issue has been reviewed, I’ll work with you to arrange an appropriate replacement or resolution.

LOST ORDERS

If your package hasn’t arrived, please first check the tracking information and confirm that the shipping address entered at checkout was correct.

Orders believed to be lost must be reported within 30 days of the estimated delivery date. Please contact me with your order number so I can investigate the shipment.

INCORRECT SHIPPING ADDRESS

Customers are responsible for entering a complete and accurate shipping address at checkout. If an order is returned or cannot be delivered because the address was incorrect or incomplete, additional shipping charges may apply.

CANCELLATIONS AND ORDER CHANGES

Contact me as soon as possible if you need to change or cancel an order. Because orders can enter production shortly after being placed, changes and cancellations aren’t guaranteed once production has begun.

COLOR AND APPEARANCE

Colors may vary slightly between your screen and the finished product because of differences in displays, printing methods, inks, and materials. Minor color differences are not considered defects.

HOW TO CONTACT ME

When contacting me about an order, please include your order number and the email address used at checkout. For damaged or defective products, include clear photos so I can help resolve the issue as quickly as possible.